WordPress support from people who build it.
WordPress support and maintenance for UK businesses. Updates, fixes and a monthly audit, from the agency that's been building WordPress websites since 2010.
WordPress needs looking after
WordPress runs a huge chunk of the web because it's flexible. The catch is the plugins. Each one needs updating, and an old one is the easiest way into a WordPress website.
Updates cause most of the trouble. Either nobody has run them for a year, or somebody ran them all at once on a Friday afternoon and the checkout stopped working.
What our WordPress support includes
- WordPress and plugin updates, applied and then checked.
- Fixes when something stops working, found by our monthly audit or reported by you.
- Daily backups with a separate provider, so there's always a way back.
- Security: brute force attack protection and monitoring around the clock.
- Contact form and email checks, because a form that stops sending without anyone noticing is the most expensive fault a business website can have.
- Hosting built for WordPress, with a content delivery network.
- A monthly report showing what we checked and what we changed.
A WordPress agency in the UK, on the end of the phone
Better is run by Genius Division, a web design agency in Barnsley. WordPress is what we build on, and we've been doing it since 2010. When you ring, you speak to the people who do the work, 10:00 to 16:00, Monday to Friday.
That matters more than it sounds. A support desk that doesn't build websites will restart your server and close the ticket. Working out why your homepage takes six seconds to load needs someone who builds them.
WordPress maintenance plans
Every plan includes the support above. Better+ adds deeper monthly checks, SEO reporting, keyword tracking and 45 minutes of studio time a month for changes. Better Marketing adds a Google Ads campaign run by us. Anything beyond your included time is charged at our standard hourly rate.
Taking over from another developer
We take on WordPress websites we didn't build. We look at it first, tell you what we've found, then move it onto our hosting and set up the updates, backups and monitoring. If you can't get hold of your logins, tell us on the call.
Your website, checked every month
Every month we go through your website, fix what we find and send you a report. You won't need to chase us for it.
- Page speed on mobile and desktop
- Uptime
- SSL certificate
- Broken links
- Redirects
- Backups
- Security
- Search Console clicks and rankings
- Visitors and where they came from
- Contact form and email checks
Each report links to your own dashboard. It keeps every report we've sent, lets you compare months side by side, and combines a few months into one report when you need to show the board how the year went.
yourwebsite.co.uk
August report
How fast does your site load?
Mobile
91
Desktop
98
Visitors
4,812
+12%
Search clicks
1,264
+8%
Key events
37
+5
Security
- SSL certificate valid
- Backups: 31 of 31 days
- No broken links found
- WordPress and 14 plugins updated
Work we've completed
Compressed 22 large images on the services pages. Fixed a redirect loop on the old blog address.
Three plans, prices on the page
Switching to Better
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Book a call
Tell us about your website and what's been going wrong. You'll speak to Craig.
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We look at your website
We check how it's built, how it's hosted and what needs fixing, and tell you what we find before you sign up.
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We move it for you
We move your WordPress website onto our hosting and set up the backups, updates and monitoring.
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We check everything works
We go through the pages, forms and emails on the new hosting before we call it done.
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Your first report
At the end of the month you get your first report, and a link to your own dashboard.
Frequently asked questions
What does WordPress support cover?
Keeping WordPress and your plugins updated, fixing things that break, daily backups, security monitoring and a monthly audit of the whole website. On Better+ and Better Marketing you also get 45 minutes of studio time a month for changes and advice.
When can I get hold of you?
By phone, email or video call, 10:00 to 16:00, Monday to Friday. We don't offer evening or weekend support.
Will you update plugins without breaking the website?
We apply updates and then check the website still works, including the contact forms. If an update causes a problem, we fix it, and we have the daily backups if we need to roll back.
Can you look after a website someone else built?
Yes, as long as it runs on WordPress. We look at it first, tell you what we find, then move it onto our hosting for you.
What if I need more than 45 minutes in a month?
Anything over your included time is charged at our standard hourly rate. Unused minutes don't roll over to the next month. If you need regular changes, we can add studio hours to your plan at any time.
Who is behind Better?
Better is run by Genius Division, the web design agency in Barnsley. We've been building websites since 2010. Better is how we look after them once they're live.